We have a 60-day return policy, which means you have 60 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unwashed, and in its original packaging. 

To start a return, please visit nuuds-com.fratereturns.com. Please note that returns will need to be sent to the following address: 

4545 Spring Valley Rd

Farmers Branch, TX 75244

If your return is accepted, you will be emailed a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at help@nuuds.com.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2-3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@nuuds.com.

 

International Refund Method

Returns

• We offer a 14-day guarantee on all orders within 14 days of delivery for a refund.
• Products must be returned in their original condition, unwashed and unworn. We reserve the right to refuse returns that show signs of wear and/or do not meet the criteria above.
• Products marketed as Sale and Final Sale cannot be returned.
• International orders are not eligible for exchanges at this time.

To start an international return, please visit https://nuuds-com.fratereturns.com/ to receive your return instructions. Please note that all international returns are self-mailed. Customers are responsible for the cost of return shipping and may choose their preferred courier. Please be aware that customers are also responsible for any customs, duties, or taxes associated with their return shipment. Once you have shipped your items, kindly email the tracking information for your return package to help@nuuds.com.