Shipping & Returns

Shipping Policy

Domestic Orders

• Orders are processed and shipped the same business day when placed before the applicable cutoff time.
• Economy shipping orders must be placed by 11:30 AM CST.
• Priority & Overnight shipping orders must be placed by 1:30 PM CST.
• Orders placed after these times will ship the next business day.
• Orders are processed and shipped Monday through Friday only. Orders placed on weekends or holidays will ship
the next business day.
• All orders $148+ ship free via Economy Shipping.

We offer three shipping options:

• Economy Shipping — $7
• 2-Day Shipping — $20
• 1-Day Shipping — $30

Estimated delivery windows begin on the day your order ships, not the day it is placed. All timeframes are in business
days (Monday–Friday, excluding holidays).

• Contiguous U.S.: Economy — 2–7 business days; Priority — 2 business days.
• Alaska & Hawaii: Economy — 4–9 business days; Priority — 3 business days

Upon shipment, you will receive an email with tracking information where you can track your order. Click here to track your order: Order Tracking

Holiday Shipping Policy
• We guarantee* all U.S. orders placed by 12/18 at 11:59 PM CT will be delivered by Christmas.
• Orders going to Hawaii, Alaska, and APO addresses are not guaranteed before Christmas.
*We do our best to ensure delivery before Christmas. However, unexpected carrier delays, severe weather, or other
factors beyond our control may affect arrival times.

Returns Policy

If you are not completely satisfied, we offer a 60-day return window from the date of delivery. To see available locations, please initiate your return and select the "Drop Off" option. Prefer to ship your return? No problem - a $7 return shipping fee will be deducted from your refund for returns made by mail. Please feel free to reach out to help@nuuds.com if you have any questions or concerns about returning your product, we are happy to help!
Customers who add Checkout+ at checkout receive free returns and package protection for eligible shipping
issues.
If Checkout+ is not added, returns are still accepted within the 60-day return window.
Without Checkout+: $5 when using a prepaid return label, or $7 when returning without a prepaid return label.
To see locations available for drop off, initiate your return and select “Drop Off.”Please return items in the corresponding clear bag they arrived in.
Products must be returned in their original condition, unwashed and unworn. We reserve the right to refuse returns that show signs of wear and/or do not meet the criteria above.
Products marketed as Sale and Final Sale cannot be returned.
Products must be returned unworn, unwashed, in their original condition and with all tags and hygienic liners remaining in place. We ask that you wear underwear when first trying-on your purchase, as we reserve the right to refuse returns that show any signs of wear. Unfortunately, we cannot accept any returns that do not meet the above requirements.

Exchanges

• Exchanges are available for the same item within 60 days of delivery.
• Items must be in their original condition, unworn, and unwashed.
• Items purchased during sale events are final sale and cannot be exchanged

Click here to start a return: Start Return.

For international returns, please reach out to help@nuuds.com

How To Send in your Return/Exchange

In person with Happy Returns

Find a location near you. Thousands of Return Bar locations nationwide.
Box-free, label-free contact-free.
Refunds issued within 24 hours may take 3-5 business days to post to your banking institution.
If a non-eligible item is dropped off with your products, please allow an additional processing time of 2-3 weeks.

Via Mail

Package item(s) at home.
$7 return label will be provided.
Send via UPS/FedEx

Start your return here: Start Return

Refunds

Once we receive and process your return you will receive a refund of the outstanding balance to the payment method used at checkout. Depending on your banking institution, processing of your refund may take up to 2 business days.

Exceptions

In the event that you have mistakenly returned an item to nuuds that was not purchased from nuuds, please contact help@nuuds.com via email as soon as possible. While we will attempt to assist you with locating and recovering the non-nuuds item, nuuds cannot be held responsible for replacing, returning or otherwise compensating you for an non-nuuds items that you may have accidentally sent to nuuds.

Holiday Return Policy

All orders purchased between November 17th through December 31st may be returned up until January 15th, 2025.
With Checkout+, return shipping is free.
Without Checkout+: $5 when using a prepaid return label, or $7 when returning without a prepaid return label.
Products must be returned or exchanged unworn and unwashed, in their original condition. We reserve the right to refuse returns that show signs of wear or do not meet the criteria above.
To see available drop-off locations, initiate your return and select Drop Off. Please return items with the
corresponding clear bag that the items came in.
Products marketed as Final Sale cannot be returned.

International Orders

International Shipping
• nuuds offers international shipping. Available countries can be viewed through the country switcher.
• At checkout, local payment methods and applicable shipping, duties, taxes, and customs fees are calculated.

Duties & Taxes
• Duties and taxes are calculated based on the items ordered, shipment destination, and purchase value.
• For the United Kingdom, European Union, Mexico, Norway, Switzerland, Australia, and New Zealand, prices shown are inclusive of import duties and taxes.
• For other countries, duties and taxes are calculated and displayed during checkout.
• Depending on the country, customers may have the option to choose DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid).
• If DDU is selected, the customer is responsible for required duties and taxes upon delivery, and the carrier may not release the package without payment.

International Returns

We offer a 14-day guarantee on all orders within 14 days of delivery for a refund.
Products must be returned in their original condition, unwashed and unworn. We reserve the right to refuse returns that show signs of wear and/or do not meet the criteria above.
Products marketed as Sale and Final Sale cannot be returned.
International orders are not eligible for exchanges at this time.

International Exchanges
Exchanges are not currently offered on international orders. Customers who need a different size or style will need to return the original order and place a new order.

International Delivery
Once an international order is placed, please allow 2–4 business days for the order to be packed and shipped from the warehouse. Once shipped, please allow 3–5 weeks for the order to arrive.

To start an international return, please visit https://nuuds-com.fratereturns.com/ to receive your return instructions. Please note that all international returns are self-mailed. Customers are responsible for the cost of return shipping and may choose their preferred courier. Please be aware that customers are also responsible for any customs, duties, or taxes associated with their return shipment. Once you have shipped your items, kindly email the tracking information for your return package to help@nuuds.com.

Gift Cards

Purchases of E-Gift Cards are not supported for international customers. If you have an E-Gift Card that you would like to redeem, please reach out to help@nuuds.com.