Shipping Policy

Domestic Orders

• Please allow 2-4 business days for your items to be processed before shipping.
• All orders $148+ qualify for free shipping

We offer three shipping options:

• 1-Day Shipping
• 2-Day Shipping
• Economy Shipping

Click here to track your order: Order Tracking

Returns Policy

• If you are not completely satisfied, we offer a 60-day return window from the date of delivery. Returns are free when dropped off at any of our Return Bars or designated drop-off locations. To see available locations, please initiate your return and select the "Drop Off" option. Prefer to ship your return? No problem - a $7 return shipping fee will be deducted from your refund for returns made by mail. Please feel free to reach out to help@nuuds.com if you have any questions or concerns about returning your product, we are happy to help!  
• To see locations available for drop off, initiate your return and select “Drop Off.” 
• Products must be returned in their original condition, unwashed and unworn. We reserve the right to refuse returns that show signs of wear and/or do not meet the criteria above.  
• Products marketed as Sale and Final Sale cannot be returned.  
• Products must be returned unworn, unwashed, in their original condition and with all tags and hygienic liners remaining in place. We ask that you wear underwear when first trying-on your purchase, as we reserve the right to refuse returns that show any signs of wear. Unfortunately, we cannot accept any returns that do not meet the above requirements.

Click here to start a return: Start Return.

For international returns, click here

How To Send in your Return/Exchange 

 In person with Happy Returns  

• Find a location near you. Thousands of Return Bar locations nationwide.  
• Box-free, label-free contact-free. 
• Refunds issued within 24 hours may take 3-5 business days to post to your banking institution.  
• If a non-eligible item is dropped off with your products, please allow an additional processing time of 2-3 weeks.  

 Via Mail  

• Package item(s) at home. 
• $7 return label will be provided. 
• Send via UPS/FedEx 

Start your return here: Start Return

 Refunds 

• Once we receive and process your return you will receive a refund of the outstanding balance to the payment method used at checkout. Depending on your banking institution, processing of your refund may take up to 2 business days.  

Exceptions 

• In the event that you have mistakenly returned an item to nuuds that was not purchased from nuuds, please contact help@nuuds.com via email as soon as possible. While we will attempt to assist you with locating and recovering the non-nuuds item, nuuds cannot be held responsible for replacing, returning or otherwise compensating you for an non-nuuds items that you may have accidentally sent to nuuds.  

Holiday Return Policy

• All orders purchased between November 17th through December 31st may be returned up until January 15th, 2025.
• Products must be returned or exchanged unworn and unwashed, in their original condition. We reserve the right to refuse returns that show signs of wear or do not meet the criteria above.
• Products marketed as Final Sale cannot be returned.

International Orders

• All orders $200+ qualify for free shipping 

We offer two shipping options: 

• Standard $7
• Air $20

Once your order is placed, please allow 2-4 business days for your order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with tracking information where you can track your order. 

Returns 

• We offer a 14-day guarantee on all orders within 14 days of delivery for a refund. Returns by mail will have a $15 return shipping fee. Please feel free to reach out to help@nuuds.com if you have any questions or concerns about returning your product, we are happy to help!  
• Products must be returned in their original condition, unwashed and unworn. We reserve the right to refuse returns that show signs of wear and/or do not meet the criteria above.  
• Products marketed as Sale and Final Sale cannot be returned.  

Click here to start a return 

Visit our international returns portal to initiate a return. A Shipping Label will be emailed to you. Send back the returned goods via DHL. Please note, the returns labels expire within 10 days if unused.  

Prepaid returns are subject to a return shipping fee which will be deducted from your refund.  

Gift Cards 

Purchases of E-Gift Cards are not supported for international customers. If you have an E-Gift Card that you would like to redeem, please reach out to help@nuuds.com. 

Refunds 

Once we receive and process your return you will receive a refund of the outstanding balance to the payment used at checkout. Depending on your banking institution, processing of your refund may take up to 2 weeks.