International Orders

• All orders $200+ qualify for free shipping 

We offer two shipping options: 

• Standard $7
• Air $20

Once your order is placed, please allow 2-4 business days for your order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with tracking information where you can track your order. 

Returns 

• We offer a 14-day guarantee on all orders within 14 days of delivery for a refund. Returns by mail will have a $15 return shipping fee. Please feel free to reach out to help@nuuds.com if you have any questions or concerns about returning your product, we are happy to help!  
• Products must be returned in their original condition, unwashed and unworn. We reserve the right to refuse returns that show signs of wear and/or do not meet the criteria above.  
• Products marketed as Sale and Final Sale cannot be returned. 
• Products must be returned unworn, unwashed, in their original condition and with all tags and hygienic liners remaining in place. We ask that you wear underwear when first trying-on your purchase, as we reserve the right to refuse returns that show any signs of wear. Unfortunately, we cannot accept any returns that do not meet the above requirements. 

Click here to start a return 

Visit our international returns portal to initiate a return. A Shipping Label will be emailed to you. Send back the returned goods via DHL. Please note, the returns labels expire within 10 days if unused.  

Prepaid returns are subject to a return shipping fee which will be deducted from your refund.  

Gift Cards 

Purchases of E-Gift Cards are not supported for international customers. If you have an E-Gift Card that you would like to redeem, please reach out to help@nuuds.com. 

Refunds 

Once we receive and process your return you will receive a refund of the outstanding balance to the payment used at checkout. Depending on your banking institution, processing of your refund may take up to 2 weeks.