Products
Where can I buy nuuds?
You can buy your nuuds at nuuds.com, as well as on TikTok shop, Instagram, and Facebook!
What happens when a product sells out?
Don’t worry, we want you to be nuud too. We are doing everything we can to restock soon! To stay up to date on our latest drops, follow us on IG, subscribe to our emails, & and sign up for texts.
What is your size range?
Our Women's sizes range from XS to XXXL. Our Men's sizes range from S to XXXL. Our denim sizing ranges from 24 to 36 and we have two fits, Classic and nuud Curve. These ranges are based on US sizing.
Are your products true to size?
Yes, while we designed our products to fit real bodies, we made sure they still met the size standards we are all used to. If you are having trouble deciding your perfect size, feel free to email help@nuuds.com and they can help you with all things style and sizing!
Will there be more colors in the future?
Stay tuned!
Do you sell gift cards?
Yes! We offer E-Gift cards! Whether it’s a birthday, anniversary, or any special occasion, our gift cards are the perfect gift! They can be used to shop exclusively on nuuds.com.
Purchases of E-Gift Cards are not supported for international customers. If you have an E-Gift Card that you would like to redeem, please reach out to help@nuuds.com.
What materials do you use?
We take our materials seriously, because honestly nobody wants bad nuuds. We sourced yarns and materials from around the world that meet strict quality standards. From long soft staple cottons with some added stretch for comfort, to beautiful blends and toning fabrics with nylons. For more information or any questions, please refer to your favorite style to read the fabric tab or send us an email.
How should I care for my nuuds?
To give your nuuds proper love, please read the care label in the garment. It’s safe to say that for now, all products are safe to machine wash on gentle & tumble dry on low. We prefer to air dry our nuuds, but the choice is yours. If you have any further questions or concerns, feel free to reach out to help@nuuds.com.
Shipping
Do you ship internationally?
Yes! We are happy to now offer international shipping. Please check out our international shipping and returns policy for any questions you may have. If you need further help, please contact help@nuuds.com!
Where is my order?
Once your order is placed, please allow 2-4 business days for it to be packed and shipped from our warehouse. Upon shipment, you will receive an email with tracking information where you can track your order further.
How long does it take for my order to ship?
We offer three shipping options: 1-Day Shipping, 2-Day Shipping, and Economy Shipping. For Economy Shipping, please allow up to 5 business days from when your order is shipped.
How much does shipping cost?
We offer three shipping rates on all orders: Economy Shipping at $7, 2-Day Shipping at $20 and 1-Day Shipping at $30. All orders $148+ ship for free via economy shipping.
Returns & Refunds
How much does return shipping cost?
Return Bars are free for all orders at any of our Return Bars and drop-off locations. Returns by mail will have a $7 return shipping fee.
What is your return policy?
If you are not completely satisfied, we offer a 60-day return window from the date of delivery.
Returns are free when dropped off at any of our Return Bars or designated drop-off locations. To see locations available for drop off, initiate your return and select “Drop Off.”
Prefer to ship your return? No problem - a $7 return shipping fee will be deducted from your refund for returns made by mail. Please feel free to reach out to help@nuuds.com if you have any questions or concerns about returning your product, we are happy to help!
Products must be returned in their original condition, unwashed and unworn. We reserve the right to refuse returns that show signs of wear and/or do not meet the criteria above.
Products marketed as Final Sale cannot be returned or exchanged. All items purchased during our sale events are Final Sale and cannot be returned or exchanged.
To start a return, please click here
What is your swim return policy?
If you are not completely satisfied, we offer a 60-day return window from the date of delivery.
Returns are free when dropped off at any of our Return Bars or designated drop-off locations.
Prefer to ship your return? No problem - a $7 return shipping fee will be deducted from your refund for returns made by mail. Please feel free to reach out to help@nuuds.com if you have any questions or concerns about returning your product, we are happy to help!
Products must be returned unworn, unwashed, in their original condition and with all tags and hygienic liners remaining in place.
We ask that you wear underwear when first trying-on your purchase, as we reserve the right to refuse returns that show any signs of wear.
Unfortunately, we cannot accept any returns that do not meet the above requirements.
Can I return my item?
Please refer to our return policy to see if you can return your item. To start a return, please click here.
Items marketed as Final Sale are not eligible for returns or exchanges. All items purchased during our sale events are Final Sale and are not eligible for returns or exchanges.
Can I exchange my item?
At this time we are offering exchanges for the same item within 60 days from delivery. Exchanges are only accepted for items in their original condition, unworn, and unwashed. To start an exchange, please click here. We want to inform you that all items purchased during our sale events are Final Sale and cannot be exchanged. We appreciate your understanding. If you have any questions about sizing or product details, feel free to contact help@nuuds.com!
When will I receive my refund?
Once we receive and process your return you will receive a refund of the outstanding balance to the payment method used at checkout. Depending on your banking institution, processing of your refund may take up to 2 business days.
If returning at a Return Bar, your refund will be initiated immediately but can take 3-5 business days to post to your account.
How does store credit work?
Upon completing your return through our returns page, you will receive an instant credit code. You may use this code towards future purchases on our website upon checkout. Once we receive shipping confirmation of your return from the carrier, the outstanding balance of your instant credit will be refunded through the payment method used at checkout. Depending on your banking institution, processing of your refund may take up to 2 business days.
Do I need a box and shipping label to return in-person?
No! For Happy Returns, just bring the items you’re returning or exchanging – and your QR code. Please note: you will need the clear bag your nuuds come wrapped in to process the return at all Happy Returns locations. If you no longer have the clear bag, you will need to return it by mail and will be charged $7.