• FREE RETURNS & 60 DAY RETURN WINDOW

PRODUCTS

Where can I buy nuuds?

nuuds are sold exclusively at nuuds.com

What happens when a product sells out?

Don’t worry, we want you to be nuud too. We are doing everything we can to restock soon!

What is your size range?

Our Men's sizes range from S to XXXL and our Women's size range from XS to XXXL.

Are your products true to size?

Yes, while we designed our products to fit real bodies, we made sure they still met the size standards we are all used to.

Will there be more colors in the future?

Maybe.

Do you sell gift cards?

We now offer gift cards! Whether it's a birthday, anniversary, or any special occasion, our gift cards are the perfect gift! They can be used to shop exclusively on nuuds.com.

What materials do you use?

We take our materials seriously, because honestly nobody wants bad nuuds. We sourced yarns and materials from around the world that meet strict quality standards. From long soft staple cottons with some added stretch for comfort, to beautiful blends and toning fabrics with nylons. For more information or any questions, please refer to your favorite style to read the fabric tab or send us an email.

How should I care for my nuuds?

To give your nuuds proper love, please read the care label in the garment. It’s safe to say that for now, all products are safe to machine wash on gentle & tumble dry on low. We prefer to air dry our nuuds, but the choice is yours.

SHIPPING

Where is my order?

Once your order is placed, please allow 2-4 business days for it to be packed and shipped from our warehouse. Upon shipment, you will receive an email with tracking information where you can track your order further.

How long does it take for my order to ship?

We offer three shipping options: 1-Day Shipping, 2-Day
Shipping, and Economy Shipping. For Economy Shipping, please allow up to 5 business days from when your order is shipped.

How much does shipping cost?

We offer three shipping rates on all orders: Economy Shipping at $7, Express Shipping at $20 and Priority Shipping at $30. All orders $150+ ship for free via economy shipping.

Do you ship internationally?

At this time we do not offer international shipping.

RETURNS & REFUNDS

How much does return shipping cost?

Return Bars are free for all orders at any of our Return Bars and drop-off locations. Returns by mail will have a $3 return shipping fee.

What is your return policy?

We offer a 60-day guarantee on all orders within 60 days of delivery for a refund. Returns are free for all orders at any of our Return Bars and drop-off locations. Returns by mail will have a $3 return shipping fee. Please feel free to reach out to help@nuuds.com if you have any questions or concerns about returning your product, we are happy to help!  

To see locations available for drop off, initiate your return and select “Drop Off.” 

Products must be returned in their original condition, unwashed and unworn. We reserve the right to refuse returns that show signs of wear and/or do not meet the criteria above.  

Products marketed as Final Sale cannot be returned.  
To start a return, please click here

What is your holiday return policy?

All orders purchased between November 25th - December 18th may be returned through January 15th, 2023.

Products must be returned unworn and unwashed, in their original condition. We reserve the right to refuse returns that show signs of wear or do not meet the criteria above.

Products marketed as Final Sale can not be returned.

Can I return my item?

Please refer to our return policy to see if you can return your item. To start a return, please click here.

Can I exchange my item?

At this time we are offering exchanges for the same item within 30 days from delivery. Exchanges are only accepted for items in their original condition, unworn, and unwashed. To start an exchange, please click here. We want to inform you that all items purchased during our sale events are final sale and cannot be exchanged. We appreciate your understanding. If you have any questions about sizing or product details, feel free to contact help@nuuds.com!

When will I receive my refund?

Once we receive and process your return you will receive a refund of the outstanding balance to the payment method used at checkout. Depending on your banking institution, processing of your refund may take up to 2 business days. 

If returning at a Return Bar, your refund will be initiated immediately but can take 3-5 business days to post to your account. 

How does instant credit work?

Upon completing your return through our returns page, you will receive an instant credit code. You may use this code towards future purchases on our website upon checkout. Once we receive shipping confirmation of your return from the carrier, the outstanding balance of your instant credit will be refunded through the payment method used at checkout. Depending on your banking institution, processing of your refund may take up to 2 business days.

Where do I find the Return Bar once I arrive at the Drop off Location? 

The Return Bar is usually at the cash register. If you have any issues, ask an employee at the location and they will help guide you to the return bar. 

Do I need a box and shipping label to return in-person?  

No! Just bring the items you’re returning or exchanging – and your QR code.

ORDERS & PAYMENT

What is sezzle?

Sezzle is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every 2 weeks without any interest. To learn more about Sezzle click here.

What payment options do you take?

We accept Visa, MasterCard, American Express, and Discover cards. Your card will be charged once your order has been shipped.

You can also choose to pay with Shop Pay, Sezzle, Apple Pay, or Google Pay.

How do I track my order?

Upon shipment, you can track your order with the link provided in the email confirmation. Please allow 2-4 business days for your order to be packed and shipped from our warehouse.

My package is lost, what should I do?

Please contact us if you have not received your delivered order or it has been lost in transit by the carrier, and we would be happy to assist.

Do you offer a military discount?

Yes, we are happy to offer a military discount. Please use this link to generate your discount code.

CONTACT US

How can I contact nuuds about press related inquiries?

For press inquiries, please contact press@nuuds.com.

Do you have an affiliate program?

nuuds affiliate program is invite only at this time.

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